Leslie frequently trains on the following topics:

• Customer Service Excellence
• Communication With Tact
• Delighting Your Customers
• How to Handle Difficult Customers Effectively
• Interpersonal Communication
• Superior Front
• Customer Relationship Management (CRM)
• Coaching & Leadership
• Effective Problem Solving and Decision Making
• Training Supervisors
• Network & Relationship Building
• Change Management
• Negotiations
• Being the Best You Can Be